I Can't Save My Smilebox Creation

If you are unable to save your creation, please try the troubleshooting suggestions below.

1. Check your administrator status

Please verify that you are an administrator on your computer. If you are not, please adjust your permission settings or right-click on the Smilebox program and right-click, then select "

2. Are you working from a home computer or an office/school computer?

We recommend working from a home computer, as many office/school computers can redirect the save location of Smilebox creation files. Please use your home computer. Your work computer may block you from using the Smilebox program.

3. Sign in to your account

Make sure to sign in with your email address before using Smilebox program.

4. Uninstall/reinstall Smilebox and Flash; get the current version

Uninstall/reinstall Flash/Smilebox- I keep getting a message that I need to install newer version of Flash/Smilebox

5. Unblock Smilebox through your Firewall and Anti-virus program

I have security software (firewall or anti-virus software) that I suspect is blocking Smilebox. What can I do to fix that?