Although both these programs belong to the Smilebox family, they are separate and if you have an account for one program, this does not give you access to the other.
They also have different Support and Help Centers, which cater to the type of program you are using.
If you have a Premium Membership with our software program, your storage and creations will continue to be available through your software account.
If you have an online account, you can submit a request to the online support team or visit the Help Center.