If you are having trouble sending or sharing your creation, please try the troubleshooting suggestions below.
First, there are some key things to note:
- Be sure you are connected to the internet and signed in to Smilebox using your email address and password
- If you are sending a creation with many, high quality photos or videos, the creation may be too large to send. Try sending a blank Smilebox as a test. You can also try saving your creation in two parts and sending each creation separately.
- We suggest using a home computer to send your creations. Some customers experience problems sending from work or school, since many internal network administrations cause issues with sending. Some companies and schools automatically block our program and do not allow data containing photos/videos to be sent.
- Make sure you have the latest version of Smilebox and Flash player. You can get the latest versions by following the directions here:
Step 1: Reset your router
Please reset your router by turning the power off and then back on. Leave the power off for about one minute before you turn the power for the router back on.
Then try to send your creation again.
Step 2: Restart your computer and try again
Restart your computer, and then open Smilebox without any other programs running and try sending.
Step 3: Check Security software blocking
If your internet connection is working, please check your security settings. A firewall or antivirus program may be blocking Smilebox from accessing the internet. Please follow the steps in our article:
Make sure that Smileboxclient.exe is not blocked.
Note: If you are working with a Slideshow design, be sure to delete any extra or blank slides before sending.