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How do I send a Smilebox?

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Once you've personalized and previewed your creation, you're ready to send a Smilebox!

Please note: You can customize and share our basic designs for free, while premium designs and features are reserved for Club Smilebox members.

If you're having trouble sending or posting your creation, please click here.

 

How to send a Smilebox creation

Select “Share, Print, or DVD along the top, and then select the first “Send” option  (as shown below).

 

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Here, you will see the "Send Your Personalized Creation" page where you can:

To send to multiple recipients, separate each email address with a comma. For help importing email addresses or editing your Address List, click here.

 

Your personal message will appear both in the Smilebox email and as a comment at the bottom of your creation playback.

Please note: Creations sent through the Smilebox program will arrive under your display name from the email address "delivery@smilebox.com", not your personal email address.

 

Example of a sent creation

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From here, your recipients can click on "PLAY" to view your creation in their internet browser.

 

After your creation as been sent, you should receive a send confirmation email that indicates "Your Smilebox has been delivered" with the details of your shared creation.

To check on the details of your sent creation, log in at http://my.smilebox.com and find your sent creation under My Sent and Posted Creations. By default, you will automatically receive a notification and/or email that tells you when your recipients have viewed or commented on your creation.

If you are unsure of whether your recipient(s) received your sent creation, please see our article: Recipient has not received the Smilebox creation

If you're having trouble sending your creation, please click here. As an alternative, you can also send the creation playback link of your Smilebox creation.

 

If you are experiencing trouble or have any questions, please email us at support@smilebox.com or submit a request.

 

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