Follow

How to check sent creation details (send date, recipient list, views, and more)

Uma -

Smilebox keeps track of your sent creations so you can see when your creation was sent, who you sent it to, who has viewed it and more!

You can find your recipient list, views list and other send details from your Account Information Page.

Please note: These tracking features are only available when a creation is emailed directly through the Smilebox program.

 

You can access your Account Information page in one of two ways:

log_in.png

If you need your password reset, you can get a new one by clicking on "Forgot your password?"

How to view send details

Under "My Sent and Posted Creations" you will see a list of your shared creations and any options available. Click on “more details” (see below).  

sent_creation_example.png

On the next screen, you will see when your creation was created & sent, the recipient list (email addresses) and whether they have viewed your creation or not (see below).

whoviewed_3.png

If you are unsure of whether your recipient(s) received your sent creation, please see our article: Recipient has not received the Smilebox creation

 

If you are experiencing trouble or have any questions, please email us at support@smilebox.com or submit a request above.

 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request