I can't hear the music or audio from my Smilebox creation, when I burned to a DVD

Uma -

Were you able to preview the creation on your computer and did it have the audio?

Did you increase your volume and hear the audio on your computer while recording the creation before burning to a DVD? What you record is what you see on your DVD.

You can save the creation as a video file and then burn it to a DVD using third party software.

Please refer to our Knowledge Base article on – Can I save the creation as video file

  • Another solution that works is to Uninstall/reinstall Smilebox; to make sure you have the most up-to-date and current version.

Please refer to our Knowledge Base article on – Uninstall/reinstall Flash; get current version

  • An alternative method is to download the creation to a different computer and burn it to a DVD or save as a video file.

  To transfer your creation please refer to our article - Can I access my Smilebox account on two computers?

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