A firewall or anti-virus program may be blocking Smilebox from reaching the internet. To resolve this issue, please try the troubleshooting steps below:
Step 1: Allow Smilebox internet access
Go to Internet Security Options for your firewall and/or anti-virus and verify that you've "allowed" internet access for Smilebox. Please be sure to update your settings and designate Smilebox as a trusted site. These programs need access to the following:
For help with this step, please refer to the following article:
Step 2: Designate Smilebox as a “trusted site” in your browser
Update your preferred browser to include Smilebox as a “trusted site” in your security settings.
Firefox: Go to Tools > Options > Security > Exceptions...
Internet Explorer: Go to Tools > Internet Options > Security > Trusted sites > Sites
Chrome: Go to Options > Settings > Scroll down and click "Show advanced settings..." > Under "Privacy" click "Content settings..." > Under "Cookies" click "Manage exceptions..."
Add the following domains:
If you are having installation or update issues, please restart your computer and retry your installation or update.
Additionally, please let us know which firewall and Anti-virus you are using, currently: firstname.lastname@example.org