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Mac: Trouble installing or updating Smilebox

Uma -

To run Smilebox on your Mac, you need:

  • An Intel, G4, or G5 processor (if your Mac was made in the past 4 years, it should meet this requirement)
  • 512mb or more RAM
  • OSX 10.7 or higher

Smilebox will not run on earlier versions of the Mac OSX.

 

1. Try installing from our Homepage

To install Smilebox, visit http://www.smilebox.com and click the button shown below. Or, click here to begin installation

get_started.jpg

 

2. Smilebox requires you to be signed in as an Admin User

If you are signed in as Standard user, you will receive the following error:

mac10.jpg

If you receive this error, please log in with an Admin user account and the retry your installation.

3. The Installer Package "Smilebox Installer" cannot be opened

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This error will occur when you are trying to install Smilebox on a version of Mac OS X not supported by Smilebox.

Smilebox will not run on earlier versions of the Mac OS X including Panther.

4. A "critical error" occurs

If you receive the message below, a popup blocker (Example: Glimmer Blocker) is preventing Smilebox from installing and/or updating.

mac12.jpg

To get beyond this error, you will need to disable or turn off your pop-up blocker for Smilebox to complete the install and/or update.

5. An update error occurs

Smilebox encountered an error during update:
Name: Error decompressing update archive
Reason: File: /Applications/Smilebox.app/Contents/mac-client-contents.zip, status: 9

To get beyond this error, please restart your computer and try again. Close all other programs except Smilebox.

If you are still having trouble and need further assistance, please email support@smilebox.com or submit a request here and include a screenshot of the error message.

 

 

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