Smilebox is a Flash-based program and requires an up-to-date version to work successfully.
To get the latest version of Adobe Flash Player, please complete the steps below.
Step 1: Close Smilebox and Uninstall Flash (ActiveX version)
To uninstall Flash, open the Control Panel and click on Programs and Features (or Add/Remove Programs).
Please note: For Windows 8 customers, it will not be possible to uninstall Adobe Flash.
Locate the Adobe Flash Player ActiveX version and click Uninstall
Or click one of the links below and follow Adobe's un-installation guide:
Step 2: Verify that you no longer have Flash
Click the following link: http://www.adobe.com/products/flash/about/
This link will tell you whether or not Flash was successfully uninstalled. The "Version Information" box will let you know that Flash is not on your computer.
Step 3: Install the latest version of Flash
Click the following link: http://www.adobe.com/support/flashplayer/downloads.html
Then, click "Get the latest version" and the installation process should begin.
Please Note: Windows users, must use Internet Explorer browser to install and get the latest version of Flash. That is, open http://www.adobe.com/support/flashplayer/downloads.html using Internet Explorer browser, and install the latest version of Flash.
Step 4: Restart your computer and open Smilebox
Updating to the latest version of Smilebox and Adobe Flash player should resolve most problems. If you are still having trouble, please let us know by emailing firstname.lastname@example.org or by submitting a ticket above.
You can also try the steps in our article: Uninstall/reinstall Flash/Smilebox- I keep getting a message that I need to install newer version of Flash/Smilebox