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Uninstall/reinstall Flash; get current version

Uma -

Smilebox is a Flash-based program and requires an up-to-date version to work successfully.

To get the latest version of Adobe Flash Player, please complete the steps below.

Step 1: Close Smilebox and Uninstall Flash (ActiveX version)

To uninstall Flash, open the Control Panel and click on Programs and Features (or Add/Remove Programs).

Please note: For Windows 8 customers, it will not be possible to uninstall Adobe Flash.

Locate the Adobe Flash Player ActiveX version and click Uninstall

Uninstall_Flash_highlight.jpg

 

Or click one of the links below and follow Adobe's un-installation guide:

Windows: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Mac: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

Step 2: Verify that you no longer have Flash

Click the following link: http://www.adobe.com/products/flash/about/

This link will tell you whether or not Flash was successfully uninstalled. The "Version Information" box will let you know that Flash is not on your computer.

Step 3: Install the latest version of Flash 

Click the following link: http://www.adobe.com/support/flashplayer/downloads.html

Then, click "Get the latest version" and the installation process should begin.

Please Note: Windows users, must use Internet Explorer browser to install and get the latest version of Flash. That is, open http://www.adobe.com/support/flashplayer/downloads.html using Internet Explorer browser, and install the latest version of Flash.

Step 4: Restart your computer and open Smilebox

Updating to the latest version of Smilebox and Adobe Flash player should resolve most problems. 

You can also try the steps in our article: Uninstall/reinstall Flash/Smilebox- I keep getting a message that I need to install newer version of Flash/Smilebox

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