Smilebox is a Flash-based program and requires an up-to-date version to work successfully.
To get the latest version of Adobe Flash Player, please complete the steps below.
Step 1: Close Smilebox and Uninstall Flash (ActiveX version)
To uninstall Flash, open the Control Panel and click on Programs and Features (or Add/Remove Programs).
Please note: For Windows 8 customers, it will not be possible to uninstall Adobe Flash.
Locate the Adobe Flash Player ActiveX version and click Uninstall
Or click one of the links below and follow Adobe's un-installation guide:
Step 2: Verify that you no longer have Flash
Click the following link: http://www.adobe.com/products/flash/about/
This link will tell you whether or not Flash was successfully uninstalled. The "Version Information" box will let you know that Flash is not on your computer.
Step 3: Install the latest version of Flash
Click the following link: http://www.adobe.com/support/flashplayer/downloads.html
Then, click "Get the latest version" and the installation process should begin.
Please Note: Windows users, must use Internet Explorer browser to install and get the latest version of Flash. That is, open http://www.adobe.com/support/flashplayer/downloads.html using Internet Explorer browser, and install the latest version of Flash.
Step 4: Restart your computer and open Smilebox
Updating to the latest version of Smilebox and Adobe Flash player should resolve most problems.
You can also try the steps in our article: Uninstall/reinstall Flash/Smilebox- I keep getting a message that I need to install newer version of Flash/Smilebox