Uninstall/reinstall Flash/Smilebox- I keep getting a message that I need to install newer version of Flash/Smilebox

Uma -

Here is how to get the latest Smilebox software program and Flash version that is compatible with Smilebox.

Please try them in order to make it work for you.

Step 1. Please close Smilebox and uninstall Flash.

To uninstall Flash click on the following link:

Follow the instructions to uninstall your current Flash version.

Step 2. Verify that you no longer have Flash by clicking the link:

this link will tell you whether or not Flash is successfully uninstalled. A 'Version' box will let you know that Flash is not on your computer. 

Step 3. Please uninstall/reinstall Smilebox. When you reinstall Smilebox program, version of Flash that is compatible with our program will also be installed.

 Please Note- You doesn’t have to install the Google toolbar during your Flash installation, that's a personal choice. If you don't want it, just click to de-select.

Here's how to uninstall/reinstall Smilebox-

  •  The first thing to do is please close the tray icon that displays in the lower right corner of Windows (or the upper right menu on Mac). The Smilebox tray/menu icon appears when you first install Smilebox. Closing this first will assist in this process. Right-click the Smilebox icon to bring up the menu, then click Exit (or Quit on Mac) to close the tray altogether.


  • Once the tray is closed, please uninstall Smilebox:

For Windows customers: Go to the Windows Control Panel (for example from Start, then Settings, then Control Panel) and select "Add or Remove Programs". When the list of programs comes up, click on Smilebox and then on the "Remove" button. (If you are using a partner version of Smilebox it may have a slightly different name, such as, Hallmark Smilebox.)

  • Once you have successfully removed the program, you have to Restart your computer then reinstall Smilebox by going to the following link:

You can reinstall Smilebox by visiting and clicking "Get Started" or click here to begin installation


There are several versions of Smilebox. Please choose the one you originally installed. Example: If you came in via "Hallmark" originally, please download Hallmark Smilebox.

This will reinstall a fresh copy of the software. It will not affect any of the saved creations that you stored in "My Creations" since those are stored locally on your computer and will not change (As long as you are using the same computer and email address). It will clear out your Photo Well photos, add them back from original folders and will also clear your “My Designs” tab, just download those designs again from our catalog.

Another alternative is to save the shared creation from Account Information Page- using the “Save it” feature.

When you launch Smilebox after the reinstall, the Photo Well will contain pictures from your My Pictures directory (or from Mac IPhoto Library).

Step 4. Once you have installed, restart your computer, close all other applications (including email) to run Smilebox and see if it has fixed your issue.


 Try our new online Smilebox application! Visit and sign up for free today!

Please Note: The online and software applications are separate and paying for one does not give you membership to the other.


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