Steps to cancel your premium subscription:
To cancel your Club Smilebox subscription click here
or click on "My account" from the application
Sign in using the email address of the account you wish to cancel.
You can also cancel by logging in to your Account page at http://my.smilebox.com and following the steps below.
Under Membership, click on Change Membership or Billing and you will see the following screens to cancel your Club Smilebox subscription.
Next, click "Cancel Club Smilebox Membership" to start the cancellation process.
We have a few questions as part of the cancellation process. Please complete them to cancel your account.
You will receive a cancellation confirmation number and email confirmation.
**Please be sure to complete all steps to ensure your cancellation is complete.**
Need help cancelling?
If you have trouble cancelling or you do not know the email address of your account, please send an email to [email protected] and include the following information so we can quickly assist you with cancellation.
- Name on the credit card charged
- Last 4 digits of the credit card charged
- Date and amount of the last charge
If either your email address or password is incorrect, you will get a "Login Failed" message. If you have forgotten your account password, see our related article: How do I change/update my password?
For information regarding your trial, monthly or annual renewal and our refund policy, click here: http://www.smilebox.com/subscription-terms-of-service.html
We are happy to refund our customers where appropriate, you can request a refund by contacting our customer services at [email protected]
To submit a refund request you can:
We will review your request and get back to you as soon as possible.