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How to cancel my PayPal Club Smilebox subscription

Uma -

Before beginning these steps to cancel your Club Smilebox subscription, please log in to your PayPal account at www.paypal.com.

 

Once you are logged in follow the steps below:

  1. Click Profile on the menu bar
  2. Select My money
  3. In the My preapproved payments section, click Update
  4. Click on Smilebox, Inc. from the list 
  5. Next to Status, click Cancel to cancel your subscription
  6. Click Cancel Profile to confirm your request

If you’re unable to close your account using the above information, please visit: https://www.paypal.com/us/webapps/helpcenter/helphub/home/

 

For step-by-step screenshots, please see below. 

Steps 1-3: Under My Account, click Profile > My Money > Update (under My preapproved payments)

steps_1-3.jpg

Step 4: Click on Smilebox, Inc.

Be sure to 'Filer status by: View All or click on the help link if you do not see Smilebox in this list

Step_4.jpg

Step 5: Next to Status, click Cancel to cancel your subscription

Step_5.jpg

PayPal will ask you to confirm your cancellation.

 

Alternative directions are:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click Recurring payments dashboard under Financial information.
  4. Click My preapproved payments.
  5. Click the merchant whose agreement you want to cancel and click Cancel.

 

If you have any other questions or concerns, feel free to contact us at support@smilebox.com or submit a request above.

 

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