If you are receiving the 'connectivity error message', please make sure to Run ALL Windows and Microsoft security updates
In order to get the latest Microsoft security updates, you must run all available Windows updates.
For Windows 7/8- Select the Start button, and then go to Control Panel > System and Security > Windows Update and select Check for updates
For Windows 10- Select the Start button, and then go to Settings > Update & security > Windows Update and select Check for updates
If Windows Updates says your device is up to date, you have all the updates that are currently available. Restart your computer and try opening the Smilebox program again.
If you are still receiving the error message or you are using any other OS version of Windows please contact us at firstname.lastname@example.org
You can also visit our follow up article, for more options you can try yourself: Resolving Connectivity - Further Troubleshooting Steps