To carry out a clean install of Smilebox on your Mac, please complete the steps below:
Please Note: Performing a clean install of Smilebox will not affect any of your saved creations or videos.
Step 1. Right click on 'Smilebox-Installer' file and click 'Eject' Smilebox-Installer. Make sure the Smilebox application is completely closed. In order to do that, exit Smilebox from the tray.
Step 2. Click on the 'Finder' icon on the dock and open 'Applications'.
Step 3. Right click on the 'Smilebox' App, then 'Move to Trash'. Close Applications window.
Step 4. Click 'Go' on Menu bar and select 'Go to Folder'.
Step 5. Enter the path /Users/<YOUR USER>/library. Click 'Go' to get to the library folder.
Note: YOUR USER refers to your actual Mac user
Step 6. Open the 'Application Support' folder, highlight Smilebox folder and right click 'Move to Trash'.
Step 7. Go back to the 'Library' folder, select 'Preferences' and open 'Macromedia' folder.
Step 8. Open 'Flash Player' folder and 'Move to Trash' all the three listed files under it.
Step 9. Clean Safari browser cookies and re-install Smilebox application.