To do a clean install of Smilebox on your Mac, please complete the steps below:
Please Note: Doing a clean install of Smilebox will not affect any of your saved creations or videos.
Step 1. Please make a right click on the 'Smilebox-Installer' file and click Eject "Smilebox-Installer". Now, make sure Smilebox application is completely closed. In order to do that exit Smilebox from the tray.
Step 2. Click 'Finder' icon on the dock and open 'Applications'.
Step 3. Right click on 'Smilebox' App and 'Move to Trash' it. Close applications window.
Step 4. Now, click 'Go' on Menu bar and select 'Go to Folder'.
Step 5. Enter the path /Users/<YOURUSER>/library. Click 'Go' to go to library folder.
Note: YOURUSER refers to your actual Mac user.
Step 6. Open 'Application Support' folder and 'Move to Trash' Smilebox folder under it.
Step 7. Again, go back to 'Library' folder and select 'Preferences' and open 'Macromedia' folder.
Step 8. Open 'Flash Player' folder and 'Move to Trash' all the three listed files under it.
Step 9. Clean Safari browser cookies and re-install Smilebox application.